| What is CounterGuard Financial CCTV? |
CounterGuard is a unique software product that integrates transaction data from counter positions and ATM’s with synchronised video footage from your CCTV system. It provides you with a visual record of all your teller and ATM transactions.
Video footage of transactions such as withdrawals, lodgements etc., can be viewed instantly by entering details such as member number, date, teller number etc. If for any reason you wish to view video footage of a particular transaction, for example in the event of a dispute with a member or customer over an amount lodged or withdrawn, you can do so instantly and resolve the dispute immediately.
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CounterGuard will assist your organisation in dramatically improving its loss prevention, risk management, fraud investigation and surveillance programs.
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| CounterGuard has a number of significant benefits including the following: |
| • Significant saving in the amount of time spent by staff and management of the company in resolving discrepancies and disputes over counter transactions. |
| • Improvement in the level of service given to customers. |
| • Improvement in the level of workplace satisfaction for staff members. (As disputes are resolved immediately, staff members can finish their days work and go home without feeling that they are being suspected of any wrongdoing which previously they would have felt when disputes with customers were subject to sometimes lengthy investigations.) |
| • Attempted fraud over counter transactions is deterred as it soon becomes known by the community that “invented” disputes will not succeed thereby improving loss prevention |
| • Improved employee and customer safety |
• Helps deter money laundering.
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| CounterGuard comes with a wide range of features including the following: |
| • Retrieve video footage of any counter or ATM transaction instantly. |
| • Search by member/ customer no., member name, teller position, teller name, product etc |
| • Storage of footage for 28 days (as recommended by the Data Protection Commissioner in accordance with Section 2(1)(c)(iv) of the Data Protection Act 1988) or longer if required. |
| • A Realtime DVR drive for storing footage giving the highest quality of video playback. |
| • Remote Viewing - view live footage from home. |
• Easy to use and can be controlled from any number of delegated PC’s throughout your credit union.
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Call Infinity IT today to arrange a Free Site Survey and Maintenance and Support Quotation
01 2930090 or solutions@infinityit.ie
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Enable your employees to work from home.
“With the growing threat of Swine Flu, many companies and governmental offices are considering home office and teleworking plans to keep essential services “up-and-running”. Research firm Gartner said the recent outbreaks of swine flu highlight the need for companies to have in place business continuity and pandemic plans that address workforce absenteeism rates of 40% or higher.
Protect your organization now from the threat of the H1N1 Flu by enabling your employees to work safely and securely from home”.
Call Infinity IT today to see how we can help you put a cost effective solution in place for your business. 01 2930090.
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