Infinity IT specialise in implementing and supporting a feature rich Contact Centre Solution. We offer either a Cloud Based hosted solution or we can deploy a system at our customer's premises.

Our Enterprise solution is a server based all-in-one system that queues, prioritises and distributes all customer communication via phone, email, instant messaging, SME, Fax, scanned documents, web and social media

Our solution prioritises all customer communication in real time and distributes them in the most appropriate manner to ensure excellent service. The solution has a built-in IP-PBX based on Asterisk. The Product was developed over a period of 10 years at a cost of over €20 Million and is currently used in both the private and public sectors. Due to the scalability of the solution we can accommodate any size business from SME to large Corporate Businesses and this is reflected in our portfolio of customers. An example of the various sectors that use our solution are, Banking/Finance, telecommunications, mail order, call centres, transportation & Logistics and the Travel Industry.

The system is a mature, proven and cost effective solution with high availability.

• Advanced inbound and outbound interaction routing
• Built-in IP-telephony switch
• Interactive Voice Response (IVR)
• IVR Building Tools; Dynamic Menu & Dynamic Queue
• Built-in call recording, voicemail and call-back
• Statistics and reporting
• Wallboards
• Telemarketing module
• Preview and progressive dialler
• Customer satisfaction surveys
• Self-service abilities in IVR
• Framework integrations w. WFM
• Integrations with ERP, CRM etc. like Siebel, SAP, Privotal
• Prepared for Text-to-speech, Voice recognition, Natural language
• Store Queue solutions
• HLR (Telecom operators only)

This is not a full list of the functionality and features of the solution, for a more comprehensive list contact us on 00353 1 293 0090