Every Call Counted.
Every Agent Measured.
Every Customer Heard.
Infinity IT is proud to be an authorised reseller of Loway, the Swiss-made leader in call centre analytics and management software. Through this partnership, we bring our clients access to world-class contact centre solutions backed by over 20 years of precision engineering and trusted by thousands of organisations worldwide.
ABOUT LOWAY
Since 2004, Loway has been leading the way in the development of advanced software solutions for the Asterisk PBX. Headquartered in Stabio, Switzerland, Loway builds complete, reliable, and customisable call centre software trusted by thousands of contact centres worldwide.
QueueMetrics sets the modern standard for call centre performance measurement. WombatDialer applies that same rigour to outbound dialling campaigns. Two products, one philosophy: measure everything, improve constantly.
At Loway: our way is your way. Measure. Improve.
Call Centre Monitoring & Analytics
QueueMetrics is Loway’s flagship product - a highly scalable call centre monitoring and reporting suite that gives you complete visibility into every aspect of your contact centre operations.
Key Capabilities:
200+ metrics across agent productivity, SLA compliance, and queue performance
Real-time wallboards with live alarms and supervisor monitoring (whisper, spy, barge)
Built-in WebRTC softphone with CRM integration and quality assessment tools
Automated PDF/XLS reporting via email
23+ languages supported
Compatible with Asterisk, FreePBX, Grandstream, Yeastar, and more
Available as a cloud-hosted service (QueueMetrics Live) or as an on-premise installation, QueueMetrics adapts to your infrastructure and scales with your business.
If your organisation uses Microsoft Teams for telephony, QueueMetrics now integrates directly via the Microsoft Graph API - giving you the same powerful analytics for your Teams environment.
Key Capabilities:
Full visibility of all inbound and outbound calls, including lost calls
Detailed tracking of queues, auto-attendants, conferences, and voicemails
SLA compliance monitoring and hourly traffic breakdowns
No bots to install, no changes to your Teams telephony - set up in 5 minutes
Works with Microsoft Calling Plans, Direct Routing, and Operator Connect
Available on Microsoft AppSource
Plug it in, see everything, act faster.
Next-Generation Outbound Dialling
WombatDialer is Loway’s flexible, high-performance predictive dialer platform designed to supercharge your outbound contact centre operations.
Key Capabilities:
Multiple dialling modes: predictive, power, preview, manual, reverse, and direct
Scales from one to hundreds of outbound lines across multiple servers
Native QueueMetrics integration for complete campaign analytics
HTTP API for CRM and business system integration
Automatic recall on unanswered calls with Text-to-Speech support
Runs locally on your infrastructure - no third-party dependencies
Available as a cloud-hosted service (QueueMetrics Live) or as an on-premise installation, QueueMetrics adapts to your infrastructure and scales with your business.
1
Expert Deployment
We handle full installation, configuration, and integration with your existing PBX or Microsoft Teams environment
2
Ongoing
Support
Dedicated local support from our team in Dublin, Cork, and Waterford - you’re never left waiting for a response from overseas
3
Security-First Approach
Your call centre data is protected by Infinity IT’s cybersecurity expertise, including our KnightGuard AI platform
4
Tailored
Solutions
We assess your specific needs and configure Loway products to match your workflow, not the other way around
5
Training & Enablement
Comprehensive onboarding to ensure your team gets maximum value from day one
