Contact Centre
provides both on premises and Cloud based
Contact Centre Solutions.
Contact Centre Solutions
Infinity IT provides both on premises and Cloud based Contact Centre Solutions.
Due to the scalability of our solutions, we can accommodate any size business from SME to large corporate businesses ranging from 5 agents to 1000 agents.
Management of call volumes is key to any Contact Centre; our systems are capable of handling 5000 concurrent calls.

Our system is a feature rich Contact Centre Solution that is a server-based all-in-one system that queues, prioritises, and distributes all customer communication.
Key Features:
- High Availability
- PCI Compliance
- Call Recording
- Superior Statistical Reporting
- Diallers
- Predictive Dialler
- Preview Dialler
- Progressive Dialler
- Power Dialler
The solution contains open API’s capable of third-party integrations to facilitate the use of Voice Recognition and Chat Bots.
The API can integrate with a company’s legacy systems such as back office CRM systems, this ensures customer communication becomes more efficient.
REQUEST A FREE CONSULTATION TODAY For all your Requirements
OUR ACCREDITATIONS
We pride ourselves in providing customers with the highest level of technical skill and customer service. Advances in technology have enabled us to provide more sophisticated services, aimed specifically towards driving down costs while increasing internal efficiencies.
GET IN TOUCH
WITH US
Call Infinity IT today to see how we can help you put a cost effective solution in place for your business.
Email: solutions@infinityit.ie
Dublin (Head Office)
Infinity IT Ltd, 17 The Mall,
Beacon Court, Sandyford,
Dublin 18.
Tel : 01 - 293 0090
Fax : 01 - 293 0137
Cork (Branch Office)
Infinity IT Ltd, Merchant House,
Tivoli Industrial Estate, Tivoli,
Cork.
Tel : 021 - 7011600
Fax : 01 - 293 0137
Contact Us
Quick Links
Services
IT Services
Business Continuity
Cyber Security
Telephony
Contact Centre
Cloud Services
The Mall, Beacon Court, Sandyford, Dublin
